Shipping Information

We ship year-round (weather permitting) within the US and Canada—on Monday, Tuesday, and Wednesday—for next-day priority delivery. Some exceptions may apply for shipments within the Tri-State area.

We offer 50% off shipping costs on all livestock orders over $500 (excluding Hawaii, Puerto Rico, and Alaska).

Due to the perishable nature of our products, all fish are shipped via UPS Next Day Air. Deliveries are typically made before 1:00 PM to most major U.S. cities and before 6:00 PM to other areas.

Please note that during periods of extreme cold weather, shipments may be held at a nearby UPS location for customer pickup to ensure the safety of the fish. For shipping costs, please refer to the map above.

Due to a high number of missed deliveries on Saturdays, we regret to inform all our clients  that Saturday shipping is not available anymore.

 

Please Note

We take great care with every order! Please allow 24–48 hours for processing. Once your order is ready, you’ll receive your confirmed shipping date. Need a specific delivery window? No problem—just leave us a note at checkout and we’ll do our best to accommodate.

Have questions about shipping? We’re always happy to help—just give us a call during business hours.

For dry goods, we ship via UPS Ground or Express. Frozen fish food requires special handling, so shipping costs will vary based on your location. Most frozen orders ship via UPS Next Day Air or 2-Day Express to ensure everything arrives in perfect condition.

Frozen food ships Every other Tuesdays only, for Every other Wednesday or Thursday delivery, depending on your location.

Please note: Frozen food and live fish cannot be shipped together. If your order includes both, they will be shipped separately, and separate shipping charges will apply.

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How We Prepare Your Fish for Shipment

Your fish’s safety and comfort are our top priorities.

Once your shipping date is scheduled, we temporarily stop feeding to keep the water clean during transit.

Each fish is carefully packaged in quadruple-layered 3 mil bags, filled with oxygen, and treated with a gentle calming agent to reduce stress during the journey.

They are then placed in a ¾” insulated Styrofoam box, along with heat packs when needed to maintain ideal temperatures.

Inside your box, you’ll find:

• Easy-to-follow acclimation instructions
• Your invoice
• Our policy
• Fun Stickers with DM Logo

Tracking information will be automatically sent to your email once your order ships.

At Discus Madness, we stand behind the quality of our fish and proudly offer a 5-Day Live Arrival Guarantee. In the unlikely event of an issue, simply follow the steps in our Return Policy—we’ll make it right.

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We’re Here to Help

Questions? Reach out anytime during business hours:

• Phone: 917-304-4334
• Hours: Monday–Friday, 10:00 AM – 6:00 PM EST Saturday, 10.00AM – 5.00PM EST
• Email: info@discusmadness.com (24/7)

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Payment Options (2% credit card fee will apply to all transactions except for Zelle)

We accept:
Visa • MasterCard • American Express • Discover • PayPal • Money Orders • Certified Checks  • ZELLE

You can check out securely on our website or call us to place your order over the phone—we’re happy to assist.

• • ⚠️ Shipping costs are non-refundable.
    

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    🐠 Live Fish Guarantee & Return Policy

    Due to the specialized packaging and shipping required for aquatic life, and our commitment to the well-being of our livestock, we do not accept returns on live fish.

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    ✅ 5-Day Live Arrival Guarantee

    At Discus Madness, customer satisfaction is extremely important to us. We are confident you will be happy with your purchase and offer the following assurances:

    • Day 1–2 (Arrival + First 48 Hours):
      If your fish arrive deceased or pass within the first two (2) days, we will issue a full refund or store credit, your choice.
    • Days 3–5:
      If a fish passes on days three (3), four (4), or five (5), store credit will be issued.
    • Lost or DOA Shipments:
      If your shipment is lost or all fish arrive deceased, we will send a replacement order at no charge.

    ⚠️ Shipping costs are non-refundable.

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    📸 Claim Requirements

    To ensure your claim is processed efficiently, the following is required:

    • Immediate Notification: Contact us right away via phone or email.
    • Photo Proof: Provide clear digital photos of each deceased fish and the shipping box (if damaged).
    • Email Photos: info@discusmadness.com
    • Do Not Discard Fish: If needed, fish must be returned (at our expense) for verification. Store them in a sealed ziplock bag in the freezer until instructed.

    Failure to comply with these requirements may void the policy.

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    📞 Contact Information

    • Phone: 917-304-4334
    • Hours: Monday–Friday, 10:00 AM – 6:00 PM EST Saturday, 10.00AM – 5.00PM EST
    • Email: info@discusmadness.com (24/7)

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    Thank you,
    Mathias Scaglia
    Owner, Discus Madness