Due to the perishable nature of our product, we ship our fish FedEx Overnight, delivered to your door,
before 1:00 PM to all major cities in the USA or before 8:00 PM to all other areas.
Please, note, during extreme cold weather conditions, we ship to a FedEx Office near you for pick up.
Refer to the Map above to see the cost of shipping.
We ship Monday through Friday for next day arrival.
Saturday Delivery is an additional $16.00 charge.
For dry goods, we ship FedEx Ground or 2 Days FedEx.
Special shipping costs apply when ordering frozen fish foods.
The cost of shipping & handling is based on destination.
We ship frozen food only on Wednesday for Friday arrival.
Please note that frozen food and live fish cannot be shipped in the same box.
When an order is placed with both items, they will be shipped in separate boxes, thus incurring two shipping charges.
Preparing Live Fish for Shipment.
Once your order has been placed, and the shipping date has been assigned, we stop feeding the fish so as not to pollute the water in shipping bags.
Every fish is wrapped with a quadruple 3 mil plastic bag.
Each bag is filled with oxygen and a sleeping agent is added to the water to keep your fish calm during transportation.
All bags are placed into a 3/4 inch styrofoam box, along with one or two heating pads, if needed.
Included in each box you will find instructions on how to acclimate your fish along with your invoice and our return policy.
If you provide us with an e-mail address, you will receive your tracking number directly from FedEx.
Discus Madness is committed to shipping you only the finest products and we offer up to five days LIVE DELIVERY GUARANTEED.
Your satisfaction is important to us, so in the event that a fish arrives dead or dies within five days of delivery,
please refer to our Return Policy and follow the directions.
Feel free to call 917-304-4334 between the hours of 10:00am to 6:30pm EST Monday through Saturday,
or e-mail us at info@discusmadness.com for any other inquiries.
Methods of Payment:
Visa – MasterCard – Amex – Discover – Paypal – Money orders & Certified Checks.
Major Credit Cards are accepted from our secure site in the shopping area,
or if you prefer, over the phone during our business hours at your convenience.
We look forward to serving you and meeting all of your Discus needs!
Acclimating Your New Fish
Here are some simple instructions to help you with your new and beautiful Fish.
1. Place the closed bags into the aquarium – wait about 10 minutes for the temperature to be adjusted and turn the lights off.
2. Open each bag and add one cup of water from your Aquarium, wait about 10 minutes and repeat the process two more times.
3. Release the fish into your aquarium, keeping the lights still off and let the fish get used to their new home.
4. Be patient, as It will take eight to twelve hours for them to adjust and then you can give them their first feeding. Frozen bloodworms are an excellent first choice.
IMPORTANT NOTE: Remember, your fish will be sedated and at times they will tend to lay flat on the bottom of your tank or hide for the first 12 hours…. Don’t worry, it is a normal behavior. Discus Madness guarantees live delivery up to 5 Days from the moment you receive the shipment. If any fish arrives dead or die within the 48 hours period, DO NOT DISCARD THE FISH – email us a photo of the casualty right away. It is possible that we will need for you to send it back to us (at our expense) for proof of reimbursement. Please read our Return Policy in full and follow our directions!
Always Remember: Anytime you receive new fish, it is wise to quarantine them in their own tank for two to four weeks. All hoses and nets should be kept separate or soaked in a Clorox solution, making sure to rinse thoroughly. Before adding new fish to your existing stock, it is always wise to introduce a resident fish to the new arrivals. After one or two weeks, if all fish remain healthy, they can then be safely added to your existing stock.
Medication: Most of the times you will not need this but keep some Anti fungus medication that will not damage your biological filter, Triple Sulfa Powder or E. M. Erythromycin always works well for us. Monitor all your Fish and follow directions before using.
Water Parameters
Discus and their Tank-mates are very susceptible to water quality, however, they can thrive quite well in PH from 6.0 to 7.5 – hardness from 50 ppm to 300 ppm and temperature of 81 – 88 F, as long as changes are not drastic, they will do just fine. Keep up with a minimum of one water change per week, 25% to 30% of tank volume and replace with aged water of the same parameters. With proper feeding and water changes your precious Fish will give you years of enjoyment. With time, in case water from your Aquarium will evaporate and cause the Hardness level to increase, just add R/O water or distilled water to the tank a little at a time until it’s back to normal (Provided by your local pet store).
– Mathias Scaglia
Discus Madness Return Policy
Due to the specialized packaging and shipping of aquatic life and our commitment to the well being of our live inventory, we cannot accept any returns of live fish.
Discus Madness guarantees 5 Days LIVE DELIVERY. Our customers are very important and client satisfaction is our goal.
We are certain that you will be happy with your purchase, so we offer the
following assurances:
1) If your fish should not arrive alive, or die within the first two days of arrival, we will refund your money or give you store credit, whichever you prefer.
2) If your fish should die on day three, four or five, you will be given store credit. Refunds do not apply to shipping costs.
3) If the shipment is lost or all the fish are dead upon arrival, we will send a replacement order at no charge.
For our Policy to be effective, we require the following: Customers are to immediately notify us via telephone or email and promptly send a digital photo of each dead fish and the box, if damaged by shipping carrier.
All photos should be emailed to: info@discusmadness.com
DO NOT DISCARD THE FISH – If we do not feel the photos are conclusive proof that the fish is lost, it is very possible that we will need for you to send the fish back to us (at our expense) for proof of reimbursement. Please keep the dead fish in a ziplocked bag in the freezer until further instructed.
Policy will be voided if you cannot comply with these simple requests.
Feel free to call 917-304-4334 between the hours of 10.00am to 6:30pm EST Monday through Saturday or e-mail us 24/7 at info@discusmadness.com for any other inquiries.
