Shipping Information

We ship all year round, in the US. —  50% off shipping for orders above $500.

Due to the perishable nature of our product, we ship our fish UPS Next day Air, delivered to your door, before 1:00 PM to all major cities in the USA or before 6:00 PM to all other areas. Please, note, during extreme cold weather conditions, we ship to a UPS location near you for pick up. Refer to the Map above to see the cost of shipping. We ship Monday through Thursday for next day arrival.

SATURDAY DELIVERY NOT CURRENTLY AVAILABLE!

Please Note

  • All orders take 24 to 48 hrs to process. After order is processed, you will receive a shipment date. You may also request a shipping date of your choosing when you place the order by adding a note to your order on the checkout page. As always if you have any questions about possible shipments please don’t hesitate to call during normal business hours.
  • For dry goods, we ship with UPS ground or express. Special shipping costs apply when ordering frozen fish foods. The cost of shipping & handling is based on destination, UPS next day air or two days express is usually the choice.
  • We ship frozen food only on Tuesday for Thursday arrival.
  • Please note that frozen food and live fish cannot be shipped in the same box.
  • When an order is placed with both items, they will be shipped in separate boxes, thus incurring two shipping charges.

Preparing Live Fish for Shipment

  • Once your order has been placed, and the shipping date has been assigned, we stop feeding the fish so as not to pollute the water in shipping bags.
  • Every fish is wrapped with a quadruple 3 mil plastic bag.
  • Each bag is filled with oxygen and a sleeping agent is added to the water to keep your fish calm during transportation.
  • All bags are placed into a 3/4 inch styrofoam box, along with one or two heating pads, if needed.
  • Included in each box you will find instructions on how to acclimate your fish along with your invoice and our return policy.
  • If you provide us with an e-mail address, you will receive your tracking number directly from UPS. Discus Madness is committed to shipping you only the finest products and we offer up to five days LIVE DELIVERY GUARANTEED. Your satisfaction is important to us, so in the event that a fish arrives dead or dies within five days of delivery, please refer to our Return Policy and follow the directions.
  • Feel free to call 917-304-4334 between the hours of 10:00am to 6:30pm EST Monday through Saturday, or e-mail us at info@discusmadness.com for any other inquiries.

    Methods of Payment

    • Visa – MasterCard – Amex – Discover – Paypal – Money orders & Certified Checks.
    • Major Credit Cards are accepted from our secure site in the shopping area, or if you prefer, over the phone during our business hours at your convenience.

    We look forward to serving you and meeting all of your Discus needs!

    Discus Madness Return Policy

    • Due to the specialized packaging and shipping of aquatic life and our commitment to the well being of our live inventory, we cannot accept any returns of live fish.
    • Discus Madness guarantees 5 Days LIVE DELIVERY. Our customers are very important and client satisfaction is our goal.
    • We are certain that you will be happy with your purchase, so we offer the following assurances:
      1. If your fish should not arrive alive, or die within the first two days of arrival, we will refund your money or give you store credit, whichever you prefer.
      2. If your fish should die on day three, four or five, you will be given store credit. Refunds do not apply to shipping costs.
      3. If the shipment is lost or all the fish are dead upon arrival, we will send a replacement order at no charge.
    • For our Policy to be effective, we require the following: Customers are to immediately notify us via telephone or email and promptly send a digital photo of each dead fish and the box, if damaged by shipping carrier.
    • All photos should be emailed to: info@discusmadness.com
    • DO NOT DISCARD THE FISH If we do not feel the photos are conclusive proof that the fish is lost, it is very possible that we will need for you to send the fish back to us (at our expense) for proof of reimbursement. Please keep the dead fish in a ziplocked bag in the freezer until further instructed.
    • Policy will be voided if you cannot comply with these simple requests.

     

    Feel free to call 917-304-4334 between the hours of 10.00am to 6:30pm EST Monday through Saturday or e-mail us 24/7 at info@discusmadness.com for any other inquiries.

    Thank you,
    Mathias Scaglia, Owner

Don't Miss Out

Join out mailing list and get the latest on new fish, care tips, equipment and more.